Privacy Policy
Ginfusion respects the privacy rights of its online visitors and recognises the importance of protecting the information collected.
Your privacy is important to us. This privacy policy describes the online information practices we employ in relation to the information you provide when using our site.
If you are under the age of 16 we require that you inform a parent or guardian about our Privacy Policy and Terms & Conditions as well as requiring their consent to the Privacy Policy and Terms & Conditions before registering or placing an order with us.
By visiting ginfusion.org you are accepting and consenting to the practices described in this Privacy Policy and our Terms & Conditions.
When you place an order with us we need to hold personal information including your name, email address, phone number(s), home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order.
How and when do we collect your personal information?
When you provide information to us by:
registering on our site for an online account or otherwise contact us to obtain information relating to us or our services;
communicating with us by phone, email or otherwise, complete a questionnaire or inquiry form; subscribing to our mailing list interacting with the site.
Information from other sources
We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from sources we use to process payments).
We may also obtain additional information from any authentication or identity checks we run. These checks ensure that your payment is genuine and protect both you and Ginfusion from fraudulent activity.
How we use your personal information
We use your personal information for the purpose(s) for which you provide it to us including, for example, to:
Respond to your enquiries
Handle orders, deliver items and process payments
Communicate with you about orders, products, services and promotional offers
Update our records and maintain any online account you may have with us
Prevent or detect fraud or abuses of our site
Conduct market research, reporting, analysis and modelling to improve the products and services we provide
Enable third parties to carry out technical, logistical or other functions on our behalf.
When do we share your personal information?
We only share your personal information with our other offices, our agents or third parties where necessary for the following purposes:
When we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit/debit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Where it is necessary to prevent fraud or reduce credit risk we may share your personal information with other companies and organisations.
In any other unforeseen circumstances, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
How do we use your personal information?
We may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account.
If you have consented we will send you relevant offers and news about our products and services. We never sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Ginfusion.
At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed. Any email we send you will contain an easy automated unsubscribe link so that you can opt out.
IP addresses, cookies and web beacons
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to improve the structure and content of our site and to report aggregate information to our advertisers and our members. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For these reasons we reserve the right to use cookies as an anonymous method of recording your usage of our site and would ask that if you do not wish to have cookies recorded on your machine, you amend the settings on your browser to prevent them from being created. The help section in your browser should provide you with the necessary information to adjust your settings and control the creation and storage of cookies on your hard drive.
Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.
Our website may contain electronic images known as web beacons which allows us to count users who have visited those pages and deliver co-branded services. Web beacons are not used to access your personally identifiable information on our site. They are a technique to compile aggregated statistics about our website’s usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view and a description of the page on which the web beacon resides.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How do we keep your information secure?
We employ security measures to prevent unauthorised access to information that we collect online. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.